SHIPPING POLICY
A legal disclaimer
We aim to dispatch orders within 24 to 48 business hours from the moment of order creation. Business hours span Monday to Saturday, from 10:00 AM to 11:00 PM GMT, excluding Mauritania bank holidays.
If the 48-hour period falls outside of our business hours, an additional day will be required for processing.
Collections take place during business hours and excluding weekends and Mauritania bank holidays. If your order is placed on a Friday or during the weekend, please note that it will be collected on the following Monday or the next business day if there is a holiday.
During sale periods and due to an increase of orders received, this time frame can be extended. We kindly ask for your understanding and support during busy periods as we do our best to dispatch orders as soon as possible.
Please be assured that we are committed to dispatching orders promptly and efficiently, and we appreciate your patience and support during these busy periods.
Mauritania, Nouakchott, Tevragh Zeina, Sheikh Zayed street
FREE DPD Ship to Shop on NKC Orders over MRU2000(1 working day from dispatch)
FREE Standard Delivery on NKC Orders over MRU2000 (2-3 working days from dispatch)
FREE First Class Delivery on NDB Orders over MRU2000 (1-2 working days from dispatch)
FREE Special Next Day Delivery on NKC Orders over MRU2000 (1 working day from dispatch)*
Important international delivery information:
We are working with world-class international couriers, but there can be delays that are out of our control, such as customs processing times in your specific country.
We dispatch all of our orders from Mauritania, and therefore parcels may be subject to additional customs and taxes upon entry to your destination country. BFJ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
International deliveries may take between 5 to 15 business days, depending on the destination.
If there has been no progress with your shipment within 14 days or you have issues with your order, please email us at and we will try our best to help.
European Delivery -
Spain, France
* European Union countries - No customs tax is charged on orders under €150. Please make sure your total order amount is less than €150 before any discount is applied.
Please note that we cannot deliver to PO Boxes outside of the Mauritania.
Rest of the World Zone A
Qatar, Saudi Arabia, United Arab Emirates
FREE standard delivery on all orders over MRU5000– 5-6 working days from dispatch
MRU1000 – 5-6 working days from dispatch
* For orders from the United Arab Emirates, all duties and taxes will be covered by BFJ
Rest of the World Zone B
Morocco,Tunis,Algeria,Libya
FREE standard delivery on all orders over MRU5000 – 10-15 working days from dispatch
MRU1000 – 10-15 working days from dispatch
Please note that shipping times are impacted by customs processing times in your specific country that are out of Skin Cupid's control. Shipping to Australia and New Zealand may take longer than 10 working days.
Working days are defined as Monday to Saturday, excluding Bank Holidays.
Please note that we cannot deliver to PO Boxes outside of the UK.
Returns Policy
Please note that we do not offer returns for international orders.
For Mauritania orders, we have a 14-day return policy from package receipt. This means that you have up to 14 days after receiving your package to request a return.
To be eligible for a return, your item must be in the same condition that you received it; this means unused, unopened, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, please contact us at info@beautyforjapanshop.com . Please note that any items sent back to us without a return approval from us will not be accepted.
Return labels are not provided by us, customers will cover the postage cost to send the goods back to us. The provider and service to be used are at the discretion of the customer.
Damages and issues
Please note that photo proof is required to investigate and assist with these matters. Please ensure you have access to the box and shipping label when contacting us.
Please inspect your order upon reception and contact us at info@beautyforjapanshop.com if the item is defective, damaged or if you received the wrong item, so that we can evaluate the situation and offer you a resolution. When contacting us, please include photos of the products received and any damage sustained to the box.
Customers are encouraged to look at the ingredient list carefully to ensure they are not allergic to anything. If you are unsure, please contact us at info@beautyforjapanshop.com. Our dedicated team will do our best to help you choose suitable products.
Address issues
If your order is returned due to an incorrect, incomplete or invalid shipping address, we will provide you with a refund with the shipping fee deducted.
Customs and VAT fees
If your order is returned because customs or VAT fees generated by customs in the recipient's country have been declined by the customer, we will process a refund deducting shipping costs.
Parcel rejected or not collected
If your order is returned because it was rejected at the moment of delivery or it was not collected within the allotted timeframe, we will issue a refund deducting the shipping fee from the total amount.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, gift cards or items that are opened and used.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded (either in full or partially) on your original payment method. Please note that we cannot direct refunds to a different account, entity or payment method.
Please take into consideration that it can take some time for your bank or credit card company to process and post the refund in your account.
It is important to note that any pertinent fee deduction is applicable to all orders, including those with free shipping.