SHIPPING POLICY

Delivery and collection

Beauty From Japan dispatches orders within 24–48 business hours. Dispatch means your order has been prepared and handed over for delivery; it is not a guaranteed arrival time. If processing is affected by a busy period or holiday, please contact BFJ for an update.

Delivery in Nouakchott
Delivery availability, charges and estimated arrival depend on your address and the option shown at checkout or confirmed by BFJ. Please review these details before placing your order. For delivery outside Nouakchott, contact us to confirm whether service is available and obtain the applicable terms before ordering.

Shop collection
Collection from our Nouakchott shop is available by arrangement. Please wait for BFJ to confirm that your order is ready before travelling to collect it.

Shop hours
Saturday–Thursday: 10:30–13:00 and 17:00–00:00.
Friday: 17:00–00:00.
All times are local to Nouakchott.

Our shop and contact details
Beauty From Japan SARL
Cheikh Zayed Street, NDB highway, by Hamam El Nile, Nouakchott, Mauritania.
Email: info@beautyfromjapanshop.com
Phone and WhatsApp: +222 44162116

Prices and checkout currency
Our storefront and checkout use MRO. The amount shown at checkout applies to your order.

Returns Policy

Please note that we do not offer returns for international orders.

For Mauritania orders, we have a 14-day return policy from package receipt. This means that you have up to 14 days after receiving your package to request a return.

To be eligible for a return, your item must be in the same condition that you received it; this means unused, unopened, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at info@beautyfromjapanshop.com . Please note that any items sent back to us without a return approval from us will not be accepted.

Return labels are not provided by us, customers will cover the postage cost to send the goods back to us. The provider and service to be used are at the discretion of the customer.

Damages and issues 

Please note that photo proof is required to investigate and assist with these matters. Please ensure you have access to the box and shipping label when contacting us.

Please inspect your order upon reception and contact us at info@beautyfromjapanshop.com if the item is defective, damaged or if you received the wrong item, so that we can evaluate the situation and offer you a resolution. When contacting us, please include photos of the products received and any damage sustained to the box.  

Customers are encouraged to look at the ingredient list carefully to ensure they are not allergic to anything. If you are unsure, please contact us at info@beautyfromjapanshop.com. Our dedicated team will do our best to help you choose suitable products.

Address issues

If your order is returned due to an incorrect, incomplete or invalid shipping address, we will provide you with a refund with the shipping fee deducted.

Customs and VAT fees

If your order is returned because customs or VAT fees generated by customs in the recipient's country have been declined by the customer, we will process a refund deducting shipping costs.

Parcel rejected or not collected

If your order is returned because it was rejected at the moment of delivery or it was not collected within the allotted timeframe, we will issue a refund deducting the shipping fee from the total amount.

Exceptions / non-returnable items 

Unfortunately, we cannot accept returns on sale items, gift cards or items that are opened and used.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded (either in full or partially) on your original payment method. Please note that we cannot direct refunds to a different account, entity or payment method.

Please take into consideration that it can take some time for your bank or credit card company to process and post the refund in your account.

It is important to note that any pertinent fee deduction is applicable to all orders, including those with free shipping.